Telephone interpreting and remote interpreting

Telephone interpreting and remote interpreting are flexible and cost-effective ways to handle interpreting situations anytime, anywhere. The service is provided via telephone or video connection, such as Teams or Zoom. Remote interpreting is suitable for both urgent situations and scheduled meetings. It is also easier to find interpreters for less common languages quickly for remote interpreting.

How does telephone interpreting work?

Telephone interpreting is consecutive interpreting, where the interpreter listens to what is being said and interprets it for the other party in their own words. This means that the parties do not need to be in the same room, which makes interpreting flexible. The service is provided via telephone or video connection, such as Teams or Zoom.

Telephone interpreters work in a quiet, undisturbed environment to ensure that the interpretation is as accurate and high-quality as possible.

Advantages of telephone interpreting

Cost-effective option: Telephone interpreting does not involve travel expenses, so it is often a significantly more affordable option than on-site interpreting.

Quick availability: Since interpreters do not need to travel, they can usually be found quickly. It is also easier to find interpreters for less common languages at short notice.

Flexible and easy to implement: Telephone interpreting can be carried out almost anytime, anywhere. All you need is a telephone or video connection.

How to ensure successful telephone or remote interpreting

Successful telephone interpreting requires a little preparation. The following points are worth noting:

1. Ensure that the equipment is working properly.

High-quality sound is the most important aspect of telephone interpreting. The equipment does not need to be new or expensive, but:

• ensure good sound quality

• use a microphone if there are several participants at the event

• check the connection beforehand

Often, a regular cell phone is sufficient.

2. Please indicate the number of participants when placing your order.

It is helpful for the interpreter to know how many people will be participating in the interpreting situation. This helps in planning the interpreting and ensures that it runs smoothly.

3. Plan the seating arrangement

To ensure that all speakers can be heard clearly:

• Place participants close to the telephone or speaker.

• speak one at a time

• speak clearly into the device

This reduces overlapping speech and improves the accuracy of interpretation.

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